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Find your reference
The reference on your letter helps us locate the enquiry. If you cannot find it, we can still help.
Contact Ancestry Register
Call or use the form below to discuss a letter, check an enquiry or speak to us about an estate.
Before contacting us
Before you get in touch
You can contact us before gathering any documents.
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Wait before sharing documents
If we need supporting documents, we will explain what is required and how to provide them securely.
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Ask about the next steps
We can explain why you have been contacted and what still needs to be checked.
Help with your enquiry
How can I check that my letter is genuine?
Call 0333 339 0029 and quote your letter reference. We can confirm whether it came from us before you provide further information.
What happens after I contact you?
We match your enquiry to the relevant record and arrange a reply from the person handling it. If we cannot find a matching record, we will let you know.
Should I include identity documents?
No. Please wait until we have explained which documents are needed and how to provide them securely. Our privacy policy explains how we handle your information.
How should a solicitor or executor make contact?
Include the estate name, a brief outline of the enquiry and any deadline. See our information for executors for more detail.